Privacy Policy

Information you give us

• Account information. Your email address, the display name or username you choose, and the details needed to sign in to your account.
• Recovery data. Your answers to the trigger and gambling-pattern check (such as the kinds of gambling you do, how often, and what tends to set you off), your quit plan and goals, daily check-ins, urges you log, mood and notes, relapses or streak resets, money-related figures you enter to track savings, and your progress in guided programs, lessons, and urge exercises. See Section 3.
• AI coach messages. The messages you send to the AI coach and the replies it gives you.
• Community content. Posts, replies, and messages you share in the Community Forum and group chat, the profile details other users can see, and reports you submit about content or users.
• Blocker settings. The websites, apps, or categories you choose to block.
• Messages to us. If you email us or use the contact form on our website, we receive your name, email address, and whatever you write.

Information collected automatically

When you use the app, we and our service providers collect:

• Device and app information, such as device model, operating system version, app version, and language.
• Identifiers, such as your account ID, identifiers for your app installation, and your IP address. If you allow tracking under Apple's App Tracking Transparency, we also collect your device's advertising identifier (IDFA).
• Usage information, such as screens viewed, features used, onboarding steps completed, and in-app purchase events.
• Crash and performance data, such as crash logs and diagnostics.

When you visit our website, what we collect depends on your cookie choice. Section 8 and our Cookie Policy explain this.

Information from other sources

• Apple. When you subscribe, Apple tells us (directly or through our subscription management provider) about your purchase, such as the plan you bought and renewal or expiration dates. Apple processes your payment. We do not receive your payment card details.
• Advertising and attribution partners. If you came to QuitBet from an ad, these partners may tell us which campaign or ad network led to your install, as Apple's rules and your settings allow.

AI coach

The AI coach is an automated chat feature. When you send it a message, we send that message to an AI model provider that processes it on our behalf to generate a reply. To make replies relevant, we may include related context, such as earlier messages in the conversation or details from your quit plan.

We keep your AI coach conversations with your account and treat them as recovery data. We do not share them with advertising partners.

AI coach replies are generated automatically. They can be wrong, and they are not advice from a doctor, therapist, or counselor. Please don't share details you don't need to, such as your full name, address, or financial account numbers.

Community Forum and group chat

What you post in the Community Forum or group chat is visible to other QuitBet users, along with the profile details shown next to your posts. Don't post anything that could identify you or someone else, such as a full name, phone number, address, workplace, or social media handle.

Other users can read, remember, or copy what you post, and we can't control that. You can report posts and block users in the app. We review reports and may remove content or suspend accounts that break our Terms of Use. We may also review community content to keep the community safe.

Website and app blocker

When you use the blocker, we use the websites, apps, or categories you choose to block to provide the blocking feature. We do not use the blocker to build a profile of your browsing history, and we do not sell browsing data.

Service providers

We use service providers that process personal information on our behalf. We require them to use it only to provide services to us. They fall into these categories:

• Cloud hosting and database providers, which store the Service's data, including your account and recovery data.
• Payment and subscription management providers, which help us check and manage App Store subscriptions.
• AI model providers, which process the messages you send to the AI coach to generate replies.
• Product analytics and crash reporting providers, which help us understand app usage and fix problems.
• Website infrastructure and analytics providers, such as our content delivery and security provider and, only if you accept analytics cookies, Google Analytics.

Advertising and attribution partners

Only if you allow tracking, we share your IDFA and app events, such as installs and subscription purchases, with advertising and attribution partners so we can measure our ad campaigns. We never share recovery data with them. Section 7 explains this and how to opt out.

Other users

When you post in the Community Forum or group chat, you choose to share that content with other users.

Legal reasons and safety

We may disclose information if we believe in good faith that the law, a subpoena, a court order, or other legal process requires it, or that it is needed to protect the rights, property, or safety of QuitBet, our users, or others, including to investigate fraud or abuse.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, personal information may be transferred as part of that deal. We will require the new owner to keep protecting your information as this policy describes, or to give you notice before your information becomes subject to a different policy.

With your consent

We may share information for other purposes when you ask us to or agree to it.

App Tracking Transparency

The QuitBet app may ask for your permission to track you through Apple's App Tracking Transparency (ATT) prompt. "Tracking" means linking data from our app with data from other companies' apps or websites for advertising or ad measurement.

If you allow tracking, we may share your IDFA and app events, such as installs and subscription purchases, with advertising and attribution partners. They use this to tell us which ads led to installs and subscriptions.

If you don't allow tracking, we don't access or share your IDFA, and we don't track you across other companies' apps and websites. Ad attribution then runs only through Apple's SKAdNetwork. Apple, not us, tells ad networks in anonymized, aggregated form that an ad led to an install, sometimes with a limited conversion value such as whether a subscription started. It does not identify you or your device.

You can change your choice at any time in your iPhone's Settings app under Privacy & Security, then Tracking. You can turn tracking off for QuitBet, or turn off "Allow Apps to Request to Track" for all apps.

What we never share with advertising partners

We do not share your check-ins, urge logs, journal or trigger notes, quit plan, chat or forum content, AI coach conversations, or any other recovery data with advertising or attribution partners.

We do not sell your personal information

We do not sell personal information for money. Some state privacy laws define "sale", "sharing", and "targeted advertising" broadly. Under those laws, giving your IDFA and app events to advertising partners to measure ads may count as a "sale" or "sharing" of personal information, or as "targeted advertising". You can opt out of this at any time:

• Decline the ATT prompt, or turn tracking off in your iPhone's settings as described above.
• Email support@quitbet.co with the subject line "Do Not Sell or Share" and include the email address linked to your QuitBet account.

Our website runs no advertising tags and honors Global Privacy Control signals, as described in Section 8.

Contact form

If you use the contact form, we collect your name, email address, and message, and store them in our database. We use them only to respond to you. We run automated spam-prevention checks on submissions. We keep these messages for up to 24 months after the conversation ends, unless we need them longer for legal reasons.

App Store button clicks

Whatever your cookie choice, we count clicks on our App Store buttons as events in our own database. Each event includes the event type, the page path, which button was clicked, a random ID created for that single event (not stored on your device), an approximate country inferred from your browser's language setting, and your device type (mobile, tablet, or desktop). We don't use cookies or store anything on your device for this.

Analytics, only if you accept

If you click Accept in our cookie banner, we load Google Tag Manager and Google Analytics 4, and we store a few items in your browser, such as a random visitor ID. Our own events then also include the referring page, your browser's user agent, and your browser language. If you decline or don't make a choice, none of this loads. Our Cookie Policy lists every cookie and storage item.

Global Privacy Control and Do Not Track

If your browser sends a Global Privacy Control (GPC) signal, our website treats it as if you declined analytics: it does not load Google Tag Manager or Google Analytics and does not set analytics cookies, unless you later choose Accept yourself in Cookie settings. We also treat GPC as a request to opt out of the sale or sharing of personal information collected through that browser.

There is no agreed standard for how to respond to "Do Not Track" browser signals, so our website does not respond to them. It does respond to GPC as described above.

Server and security logs

Our website runs on our own web server behind a content delivery and security provider. Like most websites, they record standard server and security logs, including IP address, browser user agent, the URL requested, and the time. We use these logs to keep the site secure and working, and we typically keep them no more than 30 days.

Verification

To protect you, we verify requests before acting on them. We may ask you to confirm that you control the email address linked to your account, or for other information. We use it only to verify your request. If we can't verify your identity, we may not be able to complete the request.

Authorized agents

Where the law allows, you can have an authorized agent make a request for you. We may ask the agent for proof that you gave them signed permission, and we may ask you to verify your identity directly with us.

Response times

We respond within the time the law requires, usually within 45 days (one month in the EEA and UK). If we need more time, we'll tell you why and how long, as the law allows.

Appeals

If we deny your request in whole or in part, you can appeal by replying to our decision with "Appeal" in the subject line, or by emailing support@quitbet.co with the subject line "Appeal". We will respond in writing within the time your state's law requires and explain our decision. If you disagree with the outcome, you can contact your state attorney general.

No discrimination

We won't discriminate against you for exercising your privacy rights. We won't deny you the Service, charge you a different price, or give you a lower level of service because you made a request. If you ask us to delete information a feature needs, that feature may no longer work.

Personal information we collected in the last 12 months

The table below shows the categories of personal information we have collected in the last 12 months, where it came from, why we use it, who we disclose it to, and whether it is sold or shared. See Section 10 for how long we keep each category.

Sensitive personal information

We use sensitive personal information only to provide the Service you ask for, to keep it secure, and for other purposes the CCPA allows. We don't use it to infer characteristics about you. Because of this, we don't offer a separate right to limit its use.

Sale and sharing

We do not sell personal information for money. As explained in Section 7, if you allow tracking, we share identifiers and app events with advertising partners for ad measurement, which may count as "sharing" under the CCPA. You can opt out as described there. We have no actual knowledge of selling or sharing personal information of consumers under 16.

"Shine the Light"

California Civil Code Section 1798.83 lets California residents ask about personal information a business discloses to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.