Terms of Use

1. Accepting These Terms

By creating an account, downloading or using the app, or using the website, you agree to these Terms. If you don't agree, don't use the Service.

Our Privacy Policy explains how we handle personal information. Please read it too.

2. Who Can Use QuitBet

• You must be at least 16 years old to use QuitBet.
• If you are under 18, or under the age of majority where you live, you may use QuitBet only with the permission of a parent or legal guardian. Your parent or guardian agrees to these Terms for you and is responsible for your use of the Service.
• You must not be barred from using the Service under any law that applies to you.
• If we suspended or removed your account, you may not create a new one without our permission.

The Service is not directed to children under 16. If we learn that a user is under 16, we will delete their account and data.

3. Your Account

Some features require an account. You agree to:

• give accurate information and keep it up to date;
• keep your login details secure and not share your account with anyone;
• tell us right away at support@quitbet.co if you think someone has used your account without your permission.

You are responsible for activity on your account. You can delete your account at any time in the app under Settings, or by emailing us. Deleting your account does not cancel an App Store subscription (see Section 4).

4. Subscriptions, Free Trials, and Refunds

Some features are free, including the trigger and gambling-pattern check and a preview of your quit plan. Other features require a paid subscription called QuitBet Unlimited.

5. QuitBet Is Not Medical Care

QuitBet is a self-help tool to support you in changing your gambling habits.

QuitBet is not medical, psychological, psychiatric, or addiction treatment, and it is not a substitute for care from a doctor, therapist, counselor, or other qualified professional. Using QuitBet does not create a doctor-patient, therapist-client, or other professional relationship. Lessons, programs, AI coach replies, community posts, and other content are for general information and support only.

If you have concerns about your gambling, mental health, or finances, talk to a qualified professional. Don't ignore professional advice, or delay getting it, because of something you saw in QuitBet.

Recovery is different for everyone. We do not guarantee any result, including that you will stop gambling, reduce your losses, or save a certain amount of money. Money-saved figures in the app are estimates based on information you enter.

6. Website and App Blocker

The blocker lets you choose websites, apps, or categories to block. It is a tool to add friction between you and gambling. It is not a guarantee.

• It may not block every gambling website or app, including new ones, ones we don't know about, or ones you reach another way, such as on a different device or browser.
• It may stop working or work differently after device or software updates, or if you change your settings.
• Anyone with access to your device, including you, may be able to turn it off.

Don't rely on the blocker as your only safeguard. Consider other steps too, such as self-exclusion programs, gambling blocks offered by your bank, and support from people you trust. To the extent the law allows, we are not responsible for losses or other harm that happen because the blocker did not block something.

7. AI Coach

The AI coach is an automated feature that uses artificial intelligence to generate replies. It is not a person, and it is not a doctor, therapist, counselor, or other professional.

• Replies can be wrong, incomplete, or not right for your situation. Use your own judgment.
• Don't rely on the AI coach for medical, mental health, legal, or financial decisions.
• Don't use it in an emergency. Use the crisis resources in Section 5 instead.
• Your messages are processed by AI model providers to generate replies, as described in our Privacy Policy.

You may not use the AI coach to try to generate content that is illegal, harmful, or against these Terms.

8. Community Rules

The Community Forum and group chat are places for people working on their recovery to support each other. To keep them safe, we have zero tolerance for objectionable content and abusive users. You must not post or send:

• harassment, bullying, threats, or personal attacks;
• hate speech, or content that attacks people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or other protected traits;
• sexual or sexually explicit content;
• content that promotes gambling, including betting tips, picks, odds, gambling ads, promo codes, or affiliate links;
• spam, scams, or advertising;
• anyone else's personal information, such as their name, photo, contact details, or location;
• content that encourages or glorifies self-harm or suicide;
• content that is violent, illegal, or otherwise objectionable;
• content that impersonates another person.

What you post is visible to other users. Don't share information that could identify you, such as your full name, phone number, address, or workplace.

9. Your Content

"Your content" means anything you submit to the Service, including check-ins, notes, community posts, and messages to the AI coach. You keep ownership of your content.

You give us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, display, and transmit your content only as needed to operate and provide the Service. For example, this lets us show your community posts to other users and send your AI coach messages to our AI model providers to generate replies. This license ends when you delete the content or your account, except for content other users have already copied or shared, and copies we keep in backups or for legal reasons for a limited time.

You are responsible for your content. You confirm that you have the right to post it and that it doesn't break these Terms or the law.

If you send us feedback or ideas, we may use them without any obligation to you.

10. Acceptable Use

You agree not to:

• break any law or use the Service for any illegal purpose;
• use the Service to promote, advertise, or facilitate gambling;
• copy, modify, distribute, sell, or rent any part of the Service, except as these Terms allow;
• reverse engineer, decompile, or try to extract the source code of the app, except where the law allows it;
• get around subscription checks, security features, or access limits;
• access or collect data from the Service with bots, scrapers, or other automated tools;
• interfere with or disrupt the Service, or upload viruses or other harmful code;
• try to gain unauthorized access to the Service, other users' accounts, or our systems;
• impersonate anyone or misrepresent your connection with anyone;
• use the Service in any way that could harm us, our users, or others.

11. Our Intellectual Property

The Service, including the app, the website, lessons, programs, exercises, text, graphics, logos, and software, is owned by TheLoop Holdings, LLC or our licensors and is protected by intellectual property laws. QuitBet and our logos are our trademarks.

As long as you follow these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial use. We keep all rights we don't expressly give you.

12. Third-Party Services and Links

The Service may link to or work with services we don't control, such as Apple's App Store, helplines, and other websites. We are not responsible for their content, policies, or practices. Their own terms apply when you use them.

13. Privacy

Our Privacy Policy explains how we collect and use personal information. Our Consumer Health Data Privacy Policy and Cookie Policy give more detail.

14. Our Website

Our website at quitbet.co describes QuitBet and lets you contact us. Its content is general information, not professional advice, and may change at any time.

These Terms apply to your use of the website, including the contact form. Don't send us anything through the website that is unlawful or that you don't have the right to share.

15. Changes to the Service

QuitBet will change over time. We may add, change, or remove features (including which features are free), or stop offering the Service, at any time. If we stop offering the Service entirely, we will try to give you reasonable notice.

16. Suspension and Termination

You can stop using the Service at any time and delete your account in the app under Settings or by emailing us. Remember to cancel any subscription through Apple as well.

We may suspend or end your access to all or part of the Service, with or without notice, if you break these Terms, if your use creates risk or possible legal exposure for us or others, if the law requires it, or if we stop offering the Service.

When your access ends, your right to use the Service ends too. Sections that by their nature should continue will continue, including those on your content, our intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law.

17. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT THE BLOCKER WILL BLOCK ALL GAMBLING CONTENT, THAT AI COACH REPLIES OR OTHER CONTENT WILL BE ACCURATE, OR THAT USING THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT.

Some places do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THELOOP HOLDINGS, LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR GAMBLING LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN TOLD THEY ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) US$100.

THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), AND STRICT LIABILITY.

Some places do not allow certain damages to be excluded or limited, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

19. Indemnity

To the extent the law allows, you agree to defend, indemnify, and hold harmless TheLoop Holdings, LLC and its members, managers, employees, contractors, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from (a) your content, (b) your misuse of the Service, or (c) your violation of these Terms, the law, or anyone else's rights. We may take over the defense of any such claim, and you agree to cooperate with us.

20. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

21. Governing Law

These Terms and any dispute between you and us are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. The Federal Arbitration Act governs the agreement to arbitrate in Section 20. This does not take away any consumer protections that apply to you under the laws of the place where you live and that cannot be waived by contract.

22. Apple App Store Additional Terms

These additional terms apply if you downloaded the QuitBet app from Apple's App Store. If they conflict with the rest of these Terms, these additional terms control for your use of the app.

• Parties. These Terms are between you and TheLoop Holdings, LLC only, not Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
• License. Your license to use the app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing, as those Usage Rules allow.
• Maintenance and support. We are solely responsible for providing any maintenance and support for the app, as described in these Terms or as required by law. Apple has no obligation to provide any maintenance or support for the app.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs, or expenses caused by a failure to conform to a warranty are our responsibility, to the extent not disclaimed in these Terms.
• Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (a) product liability claims, (b) any claim that the app fails to conform to any applicable legal or regulatory requirement, and (c) claims under consumer protection, privacy, or similar laws.
• Intellectual property claims. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling, and discharging that claim.
• Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact. Send questions, complaints, or claims about the app to TheLoop Holdings, LLC at support@quitbet.co. Formal legal notices can be sent to our registered agent at 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
• Third-party terms. You must comply with any third-party terms that apply when you use the app, such as your wireless data service agreement.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

23. Changes to These Terms

We may update these Terms from time to time. We'll post the updated Terms here and change the "Last updated" date. If a change is material, we'll give you reasonable notice before it takes effect, such as an in-app message or an email. Changes to Section 20 work as described in that section.

If you keep using the Service after a change takes effect, you accept the updated Terms. If you don't agree, stop using the Service and delete your account.

24. General Terms

• Entire agreement. These Terms are the entire agreement between you and us about the Service and replace any earlier agreements on the subject.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and that part will be enforced as far as the law allows, except as Section 20 says about the class action waiver.
• No waiver. If we don't enforce a right under these Terms, we have not waived it.
• Assignment. You may not transfer these Terms or your account without our written consent. We may transfer these Terms, for example as part of a merger, acquisition, or sale of assets.
• Third-party beneficiaries. Except for Apple and its subsidiaries as described in Section 22, no one else has rights under these Terms.
• Electronic communications. You agree that we can send you notices and other communications electronically, such as by email or in the app, and that these meet any legal requirement for communications to be in writing.
• Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control.
• Headings. Section titles are for convenience only and have no legal effect.

25. Contact Us

Questions about these Terms? Email support@quitbet.co.